Refunds and Cancellations
Refund and cancellation requests will only be considered in the case of a technical issue from the payment gateway or system that affects the successful completion of your purchase. We do not accommodate cancellations once the purchase of coin packs has been processed, nor do we offer refunds for coins consumed during consultations.
Technical Glitches
If a technical error prevents you from accessing or using purchased coins, please report it immediately to our Customer Support team. Our team will verify the issue and address it as necessary. Refunds for technical issues will be processed within 9-15 business days upon verification.
Consultation Quality
Ping247 provides consultations using our vetted professionals and AI technology. If you encounter concerns regarding consultation quality, our support team is available to assist, though refunds will not be granted for subjective dissatisfaction.
We appreciate your understanding and are committed to providing consistent, reliable service.